Question 1

What should I do while waiting for the plumber?

Accepted Answer

Shut off your main water valve immediately to stop active flooding. The main shutoff is typically located near your water meter or where the main line enters your home. If you have a gas leak, evacuate the building and call 911 before calling us. For sewer backups, stop using all plumbing fixtures. Move valuables away from the affected area if it is safe to do so.

Question 2

What counts as a plumbing emergency?

Accepted Answer

Any situation causing active water damage, health risks, or safety hazards qualifies for emergency service. This includes burst pipes, sewer backups into the home, water heater failures and tank ruptures, gas line leaks, frozen pipes, and sump pump failures during storms. Call (201) 666-1118 to describe your situation and our team will advise you.

Question 3

Do you handle gas line emergencies?

Accepted Answer

Yes. If you smell gas, evacuate the building first and call 911. Once the area is safe, call us. Our licensed plumbers can locate the leak, perform the shutoff, and make the repair. Gas line work requires a licensed professional -- never attempt to fix a gas leak yourself.

Question 4

Can you help with flooding from a sump pump failure?

Accepted Answer

Yes. Sump pump failures during heavy storms are one of the most common emergency calls we get in Bergen County. We respond to restore pump operation or install a replacement. If your basement is actively flooding, shut off electricity to the affected area if you can safely reach the breaker, and call us immediately.

Question 5

What areas do you serve for emergencies?

Accepted Answer

We serve all of Bergen County from our Westwood location. This includes Westwood, Emerson, Closter, Hillsdale, River Vale, Township of Washington, Paramus, Ridgewood, and all surrounding towns. Call (201) 666-1118 for emergency service.